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Terms & Conditions

These terms and conditions will apply when you purchase any goods from The Yorkshire Duffel Bag Company website at www.yorkshireduffelbag.co.uk. They form a legally binding contract between yourself and us, and you accept these terms and conditions by the act of purchasing goods from our website.  Please read these terms and conditions before making any purchases.

We will try to ensure that all the information on the website is correct.  However, human error does happen.  If any error has occurred we will do our utmost to rectify it as soon as possible, but we will not be liable to you due to any errors on the website.

As shopping on the internet is a different experience to the High Street, here are some aspects you may wish to consider:

The Yorkshire Duffel Bag Company reserves the right to change or modify all terms and conditions at any time.  These modifications will come into effect as soon as they are posted onto the site.  Your usage of the site after these modifications have been made will be understood to mean your acceptance of these modifications. 

 

Ordering (UK)

To make your order, select your choice of goods and simply click on the 'Add to Basket' button, a box will appear just under the page banner telling you what is in your basket.  You can then carry on shopping, view your basket contents or go to checkout and follow the next steps to place your order and purchase your goods.

When we have received your order an acknowledgment email will be sent to you detailing the goods ordered, an order number, and if required the price of delivery.  When full payment has been made the order will then be dispatched.  All prices on the website are in UK pounds sterling.

 

Returns Policy (UK)

Here at the Yorkshire Duffel Bag Company we hope that you will be delighted with your purchases.  However if for any reason you are unhappy please contact us by phone so we can do our utmost to rectify any problem.

When purchasing your goods online, by telephone or by mail you are entitled to a cooling off period of up to 7 days after you have received your goods. If after this time you wish to return the goods, you must notify us of your change of mind in writing and the goods returned in the original packaging (or other secure packaging) with all labels intact.  The goods must be undamaged, unused and in a re-saleable condition.

When mailing your returns back to us it is advisable to insure your package and to retain all tracking numbers for your record, as we will not be held responsible for any returned package that is lost.  We also ask that you either phone or email us letting us know when to expect your package.

The refund will be credited back to the original method of payment within 10 working days from receipt of goods minus the postage costs.  Return postage costs are the responsibility of the customer.  The Yorkshire Duffel Bag Company reserve the right to refuse any refund that does not meet with the requirements of our returns policy.

Sale goods and commissions are not eligible for a refund.

All complaints and returns should be addressed to:

The Yorkshire Duffel Bag Company

244 Bradford Road

Riddlesden

Keighley

BD20 5JT

West Yorkshire

 

Orders and Returns For Non EC Countries

Before making a purchase, please check with your countries Customs Office to establish if there are any import duties or taxes related to your order.  You may also be required to clear your package with the Customs Department depending on the rules and regulations of your country, which may delay the estimated time of delivery.  This is the responsibility of the individual customer.

When returning goods back to the UK please clearly mark the package as a 'RETURNED ITEM', failure to do so will mean your package will not be accepted.

 

 

 

Site by: Simon Battersby Consulting